Help Centre

1jjo FAQ – Your Questions Answered

Everything Pakistani players commonly ask about 1jjo — from creating an account and depositing PKR to cricket betting, fish games, bingo, withdrawals, and the mobile app. If your question is not here, live chat support is always on.


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Questions answered across all topics
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FAQ categories covering every area
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Live chat support for anything not listed
PKR
All payments handled in Pakistani Rupees

Still Need Help?

Our live chat team is available 24 hours a day, 7 days a week. Use the chat widget on any page to reach support directly.

Account & Registration

Go to the Register page and fill in your name, mobile number, and email address. Set a strong password, confirm you are 18 or older, and your account will be active within seconds. There is no fee to register — you only need to deposit when you are ready to start playing.

You must be at least 18 years old. During registration you will be asked to confirm this. Age verification may be requested when processing withdrawals above certain amounts. Minors must not use this platform.

No. Each player is allowed one account only. Creating multiple accounts to claim bonuses more than once or for any other reason is against the platform rules and may result in all accounts being suspended. If you have trouble accessing your existing account, contact support rather than creating a new one.

On the Login page, use the Forgot Password option. Enter the mobile number or email address you registered with and follow the reset instructions. If you no longer have access to that number or email, reach out to live chat support — they will verify your identity and help you regain access.

Contact the support team via live chat with your current registered details and the new information you want on the account. For security reasons, contact updates require identity verification before the change is applied.

Deposits & Payments

1jjo supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All transactions are in PKR. Choose your preferred method from the deposit screen in your account dashboard and follow the on-screen steps.

JazzCash, Easypaisa, and Raast deposits typically reflect within seconds to a few minutes. Bank transfers may take slightly longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes, check with your payment provider first, then contact 1jjo support with the transaction reference number.

Minimum deposit amounts vary by payment method and may be updated from time to time. The deposit screen in your account will display the current minimum for each option before you proceed. Amounts are always shown in PKR.

1jjo does not charge platform fees on standard deposits. However, your payment provider — JazzCash, your bank, or your card issuer — may apply their own transaction charges. Check with them if you are unsure what their fees are before depositing.

Withdrawals

Log in to your account, go to the Withdrawal section, choose your preferred method — JazzCash, Easypaisa, Bank Transfer, or another supported option — enter the PKR amount, and confirm the request. You will receive a confirmation once the request is received and again when it is processed.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours. Bank transfers may take one to two business days depending on the receiving bank. Higher-value withdrawals may take slightly longer as they go through additional verification steps. You can track the status of your withdrawal from the account dashboard.

Yes, a minimum withdrawal amount applies and is shown in PKR on the withdrawal page for each method. The minimum may differ between JazzCash, Easypaisa, and bank transfer options. Always check the current figure on the withdrawal screen before submitting your request.

Delays can happen for a few reasons: the withdrawal amount may require additional verification, your account details may need confirmation, or there may be a temporary delay on the payment provider's side. If your withdrawal has been pending for more than 24 hours without an update, contact support via live chat with your withdrawal reference number.

Sports & Cricket Betting

Cricket is the primary sports betting market on 1jjo, covering Pakistan Super League (PSL), T20 internationals, Test matches, and bilateral series involving the Pakistan national team. You can also bet on Football and selected Esports events. The full list of available markets is shown on the Sports page.

Yes. Live in-play betting is available on cricket matches where the market is active. Odds update in real time as the match progresses, so you can bet on the next over, wicket, or run total while the game is going on. Using the 1jjo app gives you the fastest updates during live matches.

Your winnings are based on the odds at the time your bet was placed multiplied by your stake in PKR. For example, if you bet PKR 1,000 at odds of 2.5, a winning bet returns PKR 2,500 (your PKR 1,000 stake plus PKR 1,500 profit). Settled bets and their payout details appear in your bet history after the match ends.

If a cricket match or other sporting event is abandoned before a result is determined, bets are generally voided and the stake returned to your account balance. Postponed matches where a new date is confirmed may remain open depending on the market rules. Specific settlement rules are outlined in the Terms and Conditions.

Fish Games & Bingo

Fish games are shooting-style games where you aim at moving sea creatures to win prizes in PKR. Each fish has a different value and difficulty. You use your account balance as ammunition — each shot costs a small amount — and winnings are credited instantly when you hit a target. Different rooms have different stake levels to suit all budgets.

Fish game outcomes are determined by a random number generator (RNG) system. Each shot result is independent, meaning past results do not influence future ones. The RTP (return to player) rate and game rules for each fish game room are displayed before you enter.

Bingo on 1jjo runs on scheduled sessions throughout the day. You purchase tickets in PKR from the bingo lobby before the game starts. Numbers are drawn automatically, and the platform marks them on your card. Complete the required pattern first to win. Prize amounts depend on the number of players in the room and the ticket price tier.

Yes. Both fish games and bingo are fully playable on mobile through the browser or via the 1jjo app. The app is optimised for smooth gameplay on Android devices and tends to perform better on slower mobile data connections. Download it from the Download page.

Mobile App

The 1jjo app is available for Android devices. Visit the Download page on this website to get the latest version. Installation instructions are provided on that page. iOS support may be added in future — check the Download page for the most current information.

Yes, the app is completely free to download and install. There are no additional charges for using the app versus the website. Your account balance, bets, and settings are the same across both.

No. Use the same login credentials you use on the website. One account works across the browser and the app. Your PKR balance, bet history, VIP status, and preferences all carry over seamlessly.

Security & Responsible Gaming

1jjo uses encrypted connections to protect all data transmitted between your device and the platform. Financial transactions are processed through established payment providers — JazzCash, Easypaisa, Raast, and banks — which have their own security frameworks. Your password is never stored in plain text. For your own safety, use a unique password and never share it with anyone.

From your account settings you can set a weekly PKR deposit limit, a session time reminder, and a cooling-off period if you feel you need a break. These tools are there to help you keep gaming within what you are comfortable spending. The Responsible Gaming page has more detail on how to use each one.

Yes. If you want a temporary break, you can set a self-exclusion period from your account settings or by contacting support. During this period you will not be able to log in or place bets. If you want to permanently close your account, contact the support team directly. Any remaining PKR balance will be returned to your registered payment method.

Change your password immediately from the account settings page. Then contact support via live chat to report the suspected breach. The support team can temporarily lock your account while the issue is investigated. Never share your password or OTP with anyone claiming to represent 1jjo — our team will never ask for these.

About This FAQ Page

This page covers the questions that Pakistani players ask most often about 1jjo. We have grouped them into clear categories so you can find what you need without scrolling through everything. Whether you are new to the platform or have been playing for a while, the answers here should cover the basics around accounts, PKR payments, cricket betting, fish games, bingo, the mobile app, and staying in control of your gaming.

The platform is designed to be straightforward, but there are always things people want to clarify before they deposit or before they make their first withdrawal. That is what this FAQ is for. It is written in plain English without unnecessary jargon so anyone can follow along.

Payments in Pakistan — JazzCash, Easypaisa and More

One thing Pakistani players consistently ask about is whether their preferred payment method is supported. JazzCash and Easypaisa are both available for deposits and withdrawals, along with Raast, standard bank transfers, and cards. All balances and transactions are handled in PKR, so there are no currency conversion surprises. When you deposit, the amount you enter is exactly what lands in your account — no hidden deductions on the platform side for standard transactions.

For withdrawals, the same methods apply. JazzCash and Easypaisa withdrawals are typically the fastest, often completing within a few hours. Bank transfers take slightly longer due to standard inter-bank processing times. If you are ever unsure about a transaction status, your account dashboard shows a real-time breakdown of pending and completed payments.

Cricket Betting at 1jjo

Cricket is central to the 1jjo sports betting offering for good reason — it is what Pakistani players follow most closely. Markets cover the Pakistan Super League season, T20 international fixtures, Test series, and bilateral series. You can place pre-match bets when markets open ahead of the game, or jump into live in-play betting as the action unfolds. In-play odds shift ball by ball so there is always an opportunity if you are watching the match closely.

The 1jjo app is particularly useful for live cricket betting because price updates come through faster on the app than on a standard mobile browser. If you are tracking a PSL match and want to bet on the next over's outcome or the result of a specific wicket, having the app open means you are working with the most current odds available.

Fish Games, Bingo, and What Else Is on Offer

Beyond sports, 1jjo has fish games and bingo as its core alternative entertainment options. Fish games attract players who enjoy something more interactive and visual — you are actively shooting at targets rather than just watching numbers come in. The different room tiers mean you can start at lower PKR stakes while you get familiar with how each game plays, then move up when you are comfortable.

Bingo sessions run on a schedule, so it is worth checking the bingo lobby when you log in to see what is coming up next. Ticket prices vary between sessions, and the prize pool scales with the number of players in the room. It is a good option if you want a more social, low-pressure game format alongside your cricket bets.

Responsible Gaming Is Your Choice to Make

Gaming should always be something you choose to do within your means, not something that takes over your budget or your time. 1jjo provides deposit limit tools, session reminders, and self-exclusion options because managing your gaming is your right as a player. Setting a weekly PKR budget before you deposit is one of the simplest and most effective habits you can build from the start. The Responsible Gaming page has a full breakdown of all available tools and how to use them. You are always in control of these settings from your account.

If you ever feel like gaming has become difficult to manage, take a break using the self-exclusion option or speak to the support team. The platform is there for entertainment, and it works best when it stays that way.


Key Things Worth Knowing

A quick look at what makes the 1jjo platform worth trying for Pakistani players.

JazzCash & Easypaisa Payments

Deposit and withdraw in PKR using JazzCash, Easypaisa, Raast, or bank transfer. No foreign currency, no conversion fees — just straightforward PKR transactions that Pakistani players are already familiar with.

Cricket and PSL Betting

Full cricket coverage including Pakistan Super League, T20 internationals, and Test series. Pre-match and live in-play markets available. Bet on the match winner, top scorer, over totals, and more.

Fish Games for All Budgets

Multiple fish game rooms with varying PKR stake levels. Whether you are playing for small amounts or going after bigger targets, there is a room that fits your budget and playing style.

Scheduled Bingo Sessions

Bingo runs throughout the day with different ticket prices and prize pools. Check the lobby after logging in to see the next session start time and grab tickets before the room fills up.

Free Android App

Download the 1jjo app for Android at no cost. Faster live betting updates, smoother fish game play, and push notifications for match events — all from your phone without opening a browser.

Responsible Gaming Tools

Set your own weekly PKR deposit limits, session time reminders, and cooling-off periods straight from your account settings. You stay in control of how much you spend and how long you play.


Encrypted Transactions

All PKR payments and account data are protected with encryption throughout.

24/7 Live Support

Support is available around the clock via live chat for any account or payment issue.

Always Online

The platform runs continuously so you never miss a PSL match or bingo session.

Mobile First

Designed for Pakistani players on Android — fast, smooth, and easy to use on the go.


Your Questions Are Answered — Now Play

Registration is free and takes under two minutes. Deposit in PKR using JazzCash or Easypaisa and start with cricket betting, fish games, or bingo today.