Data Privacy & Security

1jjo Privacy Policy

Your personal data and PKR payment information are handled with care. This policy explains exactly what we collect, why we collect it, how we use it, and the controls you have over your own information as a 1jjo player.

Last updated: January 2026

Your Privacy Matters

By registering an account, depositing funds, or otherwise using the 1jjo platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

1. Overview

1jjo ("we," "us," "the Platform") is committed to handling your personal information responsibly. This Privacy Policy applies to all services offered through the 1jjo platform, including the website at 1jjo.win, the Android mobile application, and any related interfaces through which players interact with the platform.

We collect only the information we genuinely need to operate the platform, process your PKR transactions, and keep your account secure. We do not sell your personal data to third parties for marketing or commercial purposes. Everything in this policy is written to be straightforward — if you have questions after reading it, the support team is available around the clock.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole. Together, both documents define the relationship between 1jjo and every registered player.

2. What We Collect

We collect information in three main ways: directly from you when you register and use the platform, automatically through your device and browsing activity, and in some cases from third-party payment processors during transaction verification.

Information You Provide Directly

  • Registration details: Full name, date of birth, email address, and mobile number.
  • Identity verification documents: Government-issued ID, proof of address, and payment method confirmation when requested during account verification.
  • Account preferences: Settings, deposit limits, responsible gaming selections, and communication preferences you configure within your account.
  • Support communications: Messages, chat transcripts, and any information you share when contacting the 1jjo support team.

Information Collected Automatically

  • Device data: Device type, operating system version, unique device identifiers, and browser type.
  • Usage data: Pages viewed, games played, bets placed, session duration, clicks, and navigation paths within the platform.
  • Connection data: IP address, approximate location derived from IP, connection timestamps, and network type.
  • App performance data: Crash reports, load times, and error logs from the Android application to support technical improvements.

Information from Third Parties

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, the relevant payment provider may share transaction reference details, payment status, and account verification confirmation with us. We receive only what is necessary to confirm the transaction — we do not receive your full wallet or bank account credentials.

Data Type Source Purpose
Name, DOB, contact details Player (registration) Account creation and identity verification
ID and address documents Player (verification) Age and identity confirmation, fraud prevention
Device and IP data Automatic (platform) Security, fraud detection, location checks
Gameplay and betting history Automatic (platform) Account records, disputes, service improvement
Payment transaction data Payment processors Deposit and withdrawal processing in PKR

3. How We Use Your Data

Every piece of information we hold serves a specific purpose related to operating the platform or keeping it secure. We do not collect data speculatively or without a clear reason.

  • Account management: Creating and maintaining your account, processing logins, and managing your preferences and settings.
  • Transaction processing: Handling PKR deposits and withdrawals through your chosen method — JazzCash, Easypaisa, Raast, bank transfer, or cards.
  • Identity and age verification: Confirming that players are aged 18 or above and that account details match the registered payment methods.
  • Fraud prevention and security: Detecting unusual login patterns, suspicious transaction activity, multi-accounting, and potential platform abuse.
  • Customer support: Responding to queries, resolving payment issues, and handling account disputes accurately using your account history.
  • Platform improvement: Using anonymised and aggregated usage data to understand how players navigate the platform and where the experience can be improved.
  • Responsible gaming: Monitoring for patterns that may indicate problematic usage, in line with the tools available on our Responsible Gaming page.
  • Legal and compliance obligations: Retaining records as required by applicable regulations and responding to lawful requests from competent authorities.
What We Don't Do

We do not sell your personal data to advertisers, data brokers, or marketing companies. We do not share your data with unrelated third parties for their own commercial benefit. We do not use your information to build profiles for sale outside the 1jjo platform.

4. Payment Data and PKR Transactions

All financial transactions on the 1jjo platform are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds, the transaction flows through your chosen payment channel — JazzCash, Easypaisa, Raast, bank transfer, or card — and we receive only the confirmation data needed to credit or debit your 1jjo account balance.

We do not store your full JazzCash or Easypaisa wallet PIN, your bank account password, or your full card number on our servers. Payment credentials are handled directly by the respective payment provider under their own security standards. What we retain is a transaction reference, the PKR amount, the payment method type, and the timestamp — sufficient to resolve any disputes or reconcile your account history.

Third-Party Payment Processors

When you initiate a PKR transaction, you are interacting with a third-party payment processor. That processor operates under its own privacy policy and security framework. 1jjo is not responsible for the data handling practices of JazzCash, Easypaisa, Raast, or any banking institution. We encourage you to review the privacy policies of your chosen payment provider separately.

5. Sharing Your Data

We do not sell, rent, or trade your personal information. There are, however, limited circumstances in which your data may be shared with third parties:

  • Payment processors: Transaction reference data is shared with JazzCash, Easypaisa, Raast, or relevant banking partners solely to process your PKR deposits and withdrawals.
  • Identity verification providers: Where we use a third-party service to assist with document verification, your submitted ID data may be processed by that service under a confidentiality agreement with 1jjo.
  • Technical service providers: Hosting, cloud infrastructure, and platform analytics providers may process data on our behalf under strict data processing agreements that prohibit independent use of your information.
  • Legal and regulatory disclosure: We may disclose your information to competent authorities or law enforcement agencies where required by applicable law, a valid court order, or to protect the legal rights and safety of 1jjo and its players.
  • Business transfers: In the unlikely event of a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity. You will be notified via the platform before any such transfer takes effect.

In all cases where data is shared with a third party acting on our behalf, we require that party to maintain data security standards consistent with this policy and to use your information only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

The 1jjo platform uses cookies and similar technologies to keep the platform functional, remember your session, and understand how players use the service. Here is a breakdown of what we use and why:

Essential Cookies

These are required for the platform to work. They keep you logged in during your session, remember your language and display settings, and ensure secure page navigation. You cannot opt out of essential cookies while using the platform — they are not optional because without them, core features would not function.

Analytics Cookies

We use anonymised analytics to understand how players move through the platform — which pages get the most visits, where sessions typically end, and how long players spend on different sections. This data is aggregated and cannot be used to identify individual players. It helps us make the platform faster, cleaner, and easier to use.

Functional Cookies

These remember your preferences — such as whether you have dismissed a notification or set a deposit limit reminder — so you do not have to reconfigure them every time you log in.

Managing Cookies

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or process PKR transactions, but some platform features may behave differently. Instructions for managing cookies are available in your browser's help documentation.

7. Data Security

1jjo applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

  • Encrypted connections: All data transmitted between your device and the 1jjo platform is protected by TLS encryption. This applies to the website and the Android app.
  • Access controls: Internal access to player data is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role.
  • Secure storage: Personal data is stored on secured servers with regular security reviews and penetration testing as part of our ongoing infrastructure management.
  • Account security features: Players are encouraged to use strong, unique passwords. If we detect unusual login activity on your account, we may temporarily lock it and notify you to re-verify.

Despite these measures, no system connected to the internet is completely immune to risk. In the unlikely event of a data breach that affects your personal information, we will notify affected players through the platform and registered contact details as quickly as practicably possible.

8. Data Retention

We keep your personal data for as long as your account is active and for a defined period afterwards, depending on the type of data:

  • Account and identity data: Retained for the duration of your account and for a period of up to five years after account closure, to support dispute resolution and comply with applicable record-keeping requirements.
  • Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
  • Support communications: Chat logs and support tickets are retained for up to two years from the date of the interaction.
  • Analytics data: Anonymised and aggregated usage data has no fixed retention limit, as it cannot be linked back to individual players.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be associated with your identity.

9. Your Rights Over Your Data

As a registered player, you have meaningful control over your personal data. The following rights apply to the information we hold about you:

1
Right to Access

You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.

2
Right to Correction

If any of your personal data is inaccurate or outdated, you can request that we correct it. Some corrections may require re-verification.

3
Right to Deletion

You may request deletion of your data. Note that some records must be retained for legal and transaction compliance reasons even after account closure.

4
Right to Restrict Processing

You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.

5
Right to Object

You may object to specific uses of your data, including any direct marketing communications from 1jjo.

6
Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact the 1jjo support team through the platform. We will verify your identity before actioning any request to protect your account from unauthorised data access.

10. Children and Minors

The 1jjo platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be immediately closed, all data associated with it will be reviewed, and any balances will be handled in accordance with our Terms and Conditions.

If you believe a minor may have accessed or registered on the platform, please contact the support team immediately so the matter can be investigated and resolved promptly.

11. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, the services we offer, or applicable regulatory requirements. When material changes are made, we will notify registered players through the platform interface or via registered contact details before the changes take effect.

The "Last updated" date at the top of this page indicates when the current version was published. Continued use of the 1jjo platform after updates are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to the 1jjo support team directly through the platform's live chat or support ticket system. You can also write to us at:

Privacy Enquiries

Email (text only, not a link): [email protected]
Please include "Privacy Request" in your subject line along with your registered account details so we can locate your record and respond efficiently.


How We Keep Your Data Safe

Six core principles that guide every data decision made on the 1jjo platform.

Encrypted Connections

Every session on 1jjo — whether on the web or via the Android app — is protected by TLS encryption. Your data travels securely between your device and our servers.

PKR Payment Security

We never store your full JazzCash PIN, Easypaisa credentials, or bank account password. Payment data stays with the processor — we only receive the confirmation we need.

Strict Access Control

Internal access to player data is limited strictly to staff whose role requires it. Nobody outside that scope can view your account details or transaction history.

No Data Selling

Your personal information is never sold, rented, or traded to advertisers or data brokers. What you share with 1jjo stays with 1jjo for platform purposes only.

Player-Controlled Rights

Access, correct, restrict, or request deletion of your data at any time. Your rights over your personal information are clearly defined and straightforward to exercise.

18+ Enforcement

We verify age at registration and do not knowingly collect data from minors. Any account found to belong to a person under 18 is closed immediately.


Your Data is Handled with Respect

Now that you know how we protect your information, create your account, make a PKR deposit, and start playing on 1jjo today.